Windows 10 update broke DHCP, knocked users off the Internet

Owen Stevens
December 14, 2016

Since the last week or so, systems in the UK, US, Europe and beyond automatically installed software from Microsoft via Windows Update that broke DHCP, making some computers unable obtain their LAN-side IP addresses from their broadband routers.

Windows 10 users are in for some trouble again because the Windows 10 anniversary update KB3201845 snaps the internet connection, at least for some users.

This isn't confirmed, however, and reports of broken Internet connections on Windows 10 actually surfaced on December 8, one day before Microsoft pushed cumulative update KB3201845 to users running the stable version of the operating system - users participating in the Windows Insider program received it in late November.

Virgin Media now estimates the issue with Windows 10 PCs will be resolved by December 16th 2017.

However, a moderator on the company's forums has said the fix was included in a patch released on Tuesday called KB3206632.

"We are in contact with Microsoft about this issue and will provide further updates as soon as possible".

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It told customers: "We are aware that some customers using windows PCs are having issues getting online following a Microsoft Windows 10 update".

"Some customers using Windows 10 have reported difficulties connecting to the internet", said a spokeswoman for Microsoft.

At this point, it's still not clear which update caused some computers to be unable to connect to the Internet, but there were users claiming that a previous cumulative update, KB3201845, was the source of the bug.

"As a first step, we recommend customers restart their PCs". To receive the update, customers may need to first restart their PCs by selecting Start on the taskbar, clicking the Power button, and choosing Restart (not Shut down).

Unlike most other editions of Windows 10, the Home edition can't defer receiving updates for several months, to wait for any early issues to be ironed out. There was also a recommendation added for customers to restart their personal computers and visit the support site for connection issues.

Other reports by MyHealthBowl

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